Privacy Policy

1. Introduction

BharatVoice ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information You Provide

• Account information: name, email, phone number, business details
• Business information: business name, industry, location, WhatsApp number
• Payment information: billing address, payment method (processed securely)
• Documents: PDFs, Word documents, and text files you upload

2.2 Customer Interaction Data

• Customer messages received via WhatsApp
• AI-generated responses to customer queries
• Voice notes and transcriptions
• Conversation timestamps and metadata

2.3 Automatically Collected Information

• Device information (browser type, IP address, device type)
• Usage data (features accessed, time spent, actions performed)
• Cookies and similar tracking technologies
• Server logs and analytics data

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide and maintain our Service
• To process transactions and send related information
• To send technical notices and support messages
• To generate insights and analytics about your business
• To improve and optimize our Service
• To detect and prevent fraudulent activity
• To comply with legal obligations
• To send marketing communications (with your consent)

4. Multi-Tenant Data Isolation

BharatVoice operates as a multi-tenant platform where each business's data is completely isolated:

• Your documents are stored in a separate vector store
• Your conversations are not visible to other businesses
• Your customer interactions remain private and confidential
• Access controls ensure only authorized users can view your data

5. How We Protect Your Information

We implement comprehensive security measures:

• End-to-end encryption for sensitive data
• HTTPS/TLS encryption for all data in transit
• Password hashing using industry-standard algorithms
• Regular security audits and penetration testing
• Secure access controls and role-based permissions
• Data backup and disaster recovery procedures
• Compliance with international security standards

6. Information Sharing and Disclosure

We Do NOT Share Your Data With:

• Other businesses or competitors
• Third parties for marketing purposes
• Any unauthorized external services

We MAY Share Your Data With:

• Service providers (payment processors, hosting providers) under confidentiality agreements
• Legal authorities when required by law
• Your explicit consent for specific purposes
• API partners: Groq (AI), Sarvam (Voice), Meta (WhatsApp)

7. Your Privacy Rights

Depending on your location, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Data portability (export your data)
• Restrict processing of your information

To exercise these rights, please contact us at hello@bharatvoice.com

8. Cookies and Tracking

We use cookies to:

• Remember your login information
• Understand how you use our Service
• Provide personalized experience
• Improve our platform

You can control cookies through your browser settings. Disabling cookies may affect functionality.

9. Third-Party Services

Our Service uses third-party APIs:

• Meta WhatsApp: For customer messaging
• Groq AI: For AI response generation
• Sarvam AI: For speech processing
• Analytics providers: For usage insights

These services have their own privacy policies. We are not responsible for their practices.

10. Data Retention

We retain your information for as long as necessary to provide our Service:

• Account data: Until you delete your account
• Conversation data: 2 years for analytics and compliance
• Backup data: 90 days for disaster recovery
• You can request deletion anytime

11. Children's Privacy

BharatVoice is not intended for children under 18. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our Service. Your continued use constitutes acceptance of updated terms.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices:

• Email: hello@bharatvoice.com
• Website: https://bharatvoice.com
• Address: Mumbai, India