Terms of Service

1. Agreement to Terms

By accessing and using BharatVoice ("Service"), you accept and agree to be bound by and comply with these Terms of Service and our Privacy Policy.

If you do not agree to abide by the above, please do not use this Service.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on BharatVoice for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to decompile or reverse engineer any software contained on the Service
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server
• Violate any laws or regulations related to data protection

3. Disclaimer

The materials on BharatVoice are provided on an 'as is' basis. BharatVoice makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

4. Limitations

In no event shall BharatVoice or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on BharatVoice, even if BharatVoice or an authorized representative has been notified orally or in writing of the possibility of such damage.

5. Accuracy of Materials

The materials appearing on BharatVoice could include technical, typographical, or photographic errors. BharatVoice does not warrant that any of the materials on the Service are accurate, complete, or current.

BharatVoice may make changes to the materials contained on the Service at any time without notice.

6. Materials on BharatVoice

BharatVoice has not reviewed all of the sites linked to its Service and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by BharatVoice of the site. Use of any such linked website is at the user's own risk.

7. Modifications

BharatVoice may revise these terms of service for the Service at any time without notice. By using the Service, you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

9. User Responsibilities

You Agree That:

• You will not use BharatVoice for any illegal purpose
• You will not use BharatVoice to infringe intellectual property rights
• You will not upload malware, viruses, or harmful code
• You will not attempt unauthorized access to BharatVoice systems
• You will comply with all applicable laws and regulations
• You will respect other users' privacy and rights

10. Account Registration

To use certain features of BharatVoice, you must register for an account. You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your password
• Accept responsibility for all activities under your account
• Notify us immediately of unauthorized access
• Keep your account information current

11. Document and Data Ownership

You retain full ownership of:

• Documents you upload to BharatVoice
• Customer conversation data
• Business information and settings
• Analytics and insights generated from your data

BharatVoice retains the right to use anonymized, aggregated data for service improvement and analytics.

12. Acceptable Use Policy

You agree NOT to:

• Use BharatVoice to send spam or harmful messages
• Engage in harassment, abuse, or threatening behavior
• Share false or misleading information
• Violate anyone's privacy or intellectual property
• Circumvent security measures
• Perform automated scraping or data mining
• Create multiple accounts to evade restrictions
• Overload or disrupt the Service

13. API Usage Terms

If you access BharatVoice through our API, you agree to:

• Use the API only for authorized purposes
• Respect rate limits and usage quotas
• Not reverse engineer or extract service logic
• Maintain API security and credentials
• Monitor your usage and costs

14. Subscription and Payment

By subscribing to BharatVoice, you agree that:

• You will pay all applicable fees promptly
• Subscriptions will auto-renew unless cancelled
• You can cancel anytime before renewal
• Refunds follow our refund policy
• Prices may change with notice
• Unpaid accounts may be suspended

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL BHARATVOICE BE LIABLE FOR:

• Any indirect, incidental, special, or consequential damages
• Loss of profit, revenue, or data
• Business interruption
• Loss of business opportunity
• Damages arising from unauthorized access

Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

16. Indemnification

You agree to indemnify, defend, and hold harmless BharatVoice from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms
• Your use of the Service
• Your violation of any law or third-party rights
• Content you upload or transmit

17. Termination

BharatVoice may terminate or suspend your account immediately, without prior notice or liability, if you:

• Violate these Terms of Service
• Engage in illegal activity
• Abuse the Service or other users
• Fail to pay applicable fees

Upon termination, your right to use the Service will immediately cease. We will retain your data according to our Privacy Policy.

18. Third-Party Services

BharatVoice integrates with third-party services:

• Meta WhatsApp (messaging)
• Groq (AI responses)
• Sarvam (voice processing)

These services have their own terms. We are not responsible for their policies or service interruptions.

19. Changes to Service

BharatVoice reserves the right to:

• Modify or discontinue the Service
• Change features and functionality
• Update pricing and plans
• Implement new restrictions or requirements

We will provide notice of material changes when possible.

20. Contact Information

For questions about these Terms of Service:

• Email: legal@bharatvoice.com
• Website: https://bharatvoice.com
• Address: Mumbai, India